A year of worry-free IT support for a small business environment.
Annual IT support service subscription for small business. Capped number of hours of general ad hoc support via a mixture of contact methods.
This may be purchased in conjunction with other services.
- A mix of general IT support services over a period of 1 year
- Up to 40 hours of remote support via the internet
- Up to 20 hours of phone support
- Up to 20 hours of on-site support (Melbourne metro, CBD and Yarra Ranges)
- Technologies supported include all those listed in the TaDah Data service catalogue
- Support services provided on business days between 6am and 6pm
- Out-of-hours support provided for critical faults
- Response time same or next business day, or sooner for critical faults
- TaDah Data provides quarterly summary report of support services provided
- Major IT changes or upgrades
- Support for technologies not included in TaDah Data's service catalogue
- Out-of-hours support except for critical faults
- Support requests to be made via the TaDah Data website, phone or email
- Support requests to include details of the fault or assistance required
- Remote or on-site access to be provided as required for work to be performed
Price ex GST: A$6,000